Effective communication with customers aiming to increase customer satisfaction to our customers by establishing flexible, scalable, covering all required components, offer integrated call center solutions.
Our call center and CTI solutions provide to you?
- Web, e-mail, you can receive calls from different sources, such as video or audio, and it calls “Automatic Call Distribution” According to the description on the system with pre-made system can direct the most appropriate person as soon as possible
- Security of incoming calls from different channels and the acquisition of records for the systematic follow-up, they can be directed to different business processes according to the type of call
- By CTI integration with your CRM system, a person seeing the previous record of service to customers calling about special can provide the most appropriate service
- Your mobile teams, reaching the call and customer records from anywhere with internet access, uninterrupted customer support can be given
- Customer representatives’ performance, the measure according to the criteria you specify, you can receive comprehensive reports
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